Return & Refund

Last updated April 31, 2024

Return & Refund Policy
  • You can cancel your order any time before making the payment or while your order is being processed. Once the payment is made or the order is shipped, you're not eligible for return &/or refund.
  • You can cancel anytime while your payment or order is being processed.
  • Once the order is shipped and a tracking number is generated, you cannot cancel your order.
  • If the shipment is stuck or rejected by the USA's or India's customs department, one-time free re-shipment is guaranteed (in which we send you the same clothes of the same size and quantity that you ordered for free).
  • If your order doesn't get delivered within a maximum of 30 days, you can either choose between re-shipment or avail a full refund.
  • If you receive a wrong or damaged product, you can choose between re-shipment or a full refund (in that case, we do need photographs of the products that you received and images of the label).
  • If you received an incomplete order, e.g., incorrect quantity, incorrect size, or wrong product, then you're eligible for either re-shipping of the missing quantity or a part refund of your payment (e.g., you ordered 180 items of clothes and received 90 items, then we'll either deliver the remaining 90 items or we'll refund you the amount for 90 items).
  • If USPS (our shipping partner) states that your order is delivered, and you didn't receive it, we request you to kindly check with your neighbor, post office, post box, or family members if they have collected the order on your behalf. You have all the rights to question USPS regarding your order. In such a case, you'll have to pay 50% of the total amount, and the remaining 50% will be covered by us.
Can I return my clothes if I no longer need them?

Because we work to ensure the quality of our clothes and to protect the interests of other customers, once an order has been processed and shipped, it cannot be returned for any reason. All sales are final. So before ordering or completing your order, please ensure that you are certain about your choice. For more information, please refer to our policies section.

Which Products are not eligible for Returns?
The products shall not be eligible for a return under the following circumstances:
  • If the item has been opened, partially used, or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products from the delivery agent.
  • If the product has been tampered with.
  • If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products from the delivery agent, and it is emphasized that the user should not accept the order if the package appears to be tampered with.
  • If the product does not have a serial number / UPC number / barcode affixed, which was present at the time of acceptance of products from the delivery agent.
What is the time period for return of orders?

We have a product-specific return policy. The return window ranges from 0-30 days from the date of delivery. Please check the return policy before placing any order.

How to Return?

You can raise a return request within the time frame of 0-30 days.

NOTE

Please keep the return package ready in its original packaging with all the labels intact.

Myus Enterprise

Phone: +91 98339-52804 myusenterprises@gmail.com